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Tiedolla johtamisen kehittäminen Palkeissa: palvelutuotannon työpöytänäkymän suunnittelu Handi-palveluun
(2022)
Opinnäytetyössä kehitettiin Palkeiden tiedolla johtamista suunnittelemalla ja määrittelemällä Handi-dashboard eli työpöytänäkymä palvelutuotannon käyttöön. Tarkoituksena oli yksilö- ja ryhmähaastatteluiden avulla selvittää, mitä tietoja ja...
Abstract The aim of the study was to develop knowledge management at Palkeet by designing and defining Handi-dashboard for the service production. The objective was to investigate what kind of information and features were wanted for and reasonable to implement in Handi-dashboard. Individual and group interviews were conducted to design the dashboard as useful as possible for employees of the service production. A successfully designed dashboard would enhance the quality of work by helping the organization and prioritization of work assignments. In addition, it would make it easier for the employees to follow up on the results of their work and to foresee their following workload. The study is a constructive case study which results in a concrete output. Interview material was analysed qualitatively using content analysis. The dashboard was designed based on the findings of the analysis. Microsoft PowerPoint was used as the layout for the design. The results of the analysis show it is essential that the dashboard is real-time, clear, and accessible. Furthermore, the results show a request for a direct access to invoices. Unfortunately, the technical implementation of this feature was not yet possible to accomplish in this version. Possibilities for further development of Handi-dashboard are, for example, the inclusion of other client agencies and better integration of other systems. In addition, cultural change is essential to make sure that employees adopt the new work habits....
Abstract The aim of the study was to develop knowledge management at Palkeet by designing and defining Handi-dashboard for the service production. The objective was to investigate what kind of information and features were wanted for and reasonable to implement in Handi-dashboard. Individual and group interviews were conducted to design the dashboard as useful as possible for employees of the service production. A successfully designed dashboard would enhance the quality of work by helping the organization and prioritization of work assignments. In addition, it would make it easier for the employees to follow up on the results of their work and to foresee their following workload. The study is a constructive case study which results in a concrete output. Interview material was analysed qualitatively using content analysis. The dashboard was designed based on the findings of the analysis. Microsoft PowerPoint was used as the layout for the design. The results of the analysis show it is essential that the dashboard is real-time, clear, and accessible. Furthermore, the results show a request for a direct access to invoices. Unfortunately, the technical implementation of this feature was not yet possible to accomplish in this version. Possibilities for further development of Handi-dashboard are, for example, the inclusion of other client agencies and better integration of other systems. In addition, cultural change is essential to make sure that employees adopt the new work habits....
Ristiintyöskentelyn ja työvuorosuunnittelun kehittäminen Pohjois-Karjalan Osuuskaupassa
(2022)
Ristiintyöskentelyä eli työskentelyä useammassa toimipaikassa on kehitetty S-ryhmässä jo vuosikymmeniä. Covid-19 -epidemian myötä ristiintyöskentely kasvoi, kun matkailu- ja ravitsemisalalla työt loppuivat kokonaan ja vähittäiskaupassa ilmeni...

